Product Questions
- Does this program teach all the phonograms?
- When should my child start using Hooked on Spelling?
- What is the Hooked on Phonics Money-Back Guarantee?
- Why does the 'x' card in the flash cards show a word ending in 'x'?
- What is taught in each Step of the program?
- What is included in the App + Practice Packs subscription?
Account Management
- I am having trouble logging into my Account Dashboard.
- How can I update my payment method?
- How can I change my shipping or billing address?
- How do I change the frequency of Practice Pack shipments?
- How do I change the level of my child's Practice Packs?
- How do I pause my App subscription and/or Practice Pack shipments?
App
- Why are some areas of the App locked?
- I am having trouble logging in to my App.
- Where do I download the App?
- On which devices can I use the Hooked on Phonics App?
- Can I use Hooked on Phonics on more than one device with one subscription?
- How do I use the Hooked on Phonics App on my laptop or desktop computer?
Contact
Ordering Issues
- Do you ship to Alaska, Hawaii, US Territories or internationally?
- Where do I order as a teacher or educator?
- Can I order Hooked on Phonics in Canada?
- Can I purchase Hooked on Phonics as a gift?
- Where does Hooked on Phonics ship to?
- Why is my order/payment method not being accepted?