You may chat live with a Hooked on Phonics customer care specialist whenever our chat lines are open. Visit the link below and tap the orange widget at the bottom right of the page. Tap the orange Help button (bottom right of the window) to see contact options, including Chat. Our chat lines are open whenever Customer Care representatives are available within the hours of 9AM-5:30PM Eastern time. If Chat is offline, the Live Chat option will not be visible, and you may email us or ask for a callback from a representative.